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Just had a formal complaint raised against me by a client because I emailed her husband instead of her to ask if everything was ok with some business we all did together last year.
Trying to get me done for data protection breaches and all sorts!
What a bitch!
Most of my clients are quite normal, but every now and then you get some real weirdos!
Anyone else get them?
daft as it sounds she is correct UNLESS you had his permission to contact her.:-\
She may have wanted to keep it on the side, you may cause a divorce.
I have the feeling I've managed to get myself tangled in a domestic.
And yeah missy your right, she has me by the nads on a technicality.
I'm hoping the compliance hitlers that work at my network are in a good mood and see the sense in it. I used (what turns out to be) his email address in all contact with them both last year. I sent a fairly generic email to that address in which he answered my question on behalf of his wife and him.
Me and him then carried on discussing his side of things, then out of the blue, BANG, complaint comes in.
Data protection, code of conduct, handling of sensitive data. The list goes on, the bitch is really trying to go to town. I'm guessing hoping for compo.
What's also shit, is that if it's decided I'm at fault, my insurance for complaint settling has almost a £1000 excess, so I'd have to pay it from my own pocket.
I'm tempted to post up the emails I sent to them and the complaint. It's almost comical.
What a beeeyatch!
That is harsh, you have to pay out of your own pocket is ridiculous. Why don't the bankers that lost millions pay out of their own pocket. You are getting screwed, fight it.
How were you to know not to use the same email address if she didnt let you know not to use it?Quote:
Originally Posted by 0james0
Have an affair with her, get her onside.;D Im kidding it would end in murder.
You remind me of a mate ,he's a patent attorney for a large gambling pokie machine company. The pressure he is under to make correct decisions on their behalf and the tens of Millions in funds at stake and his position in that side of the business worlds structure that is at stake is something close to unexplainable (even if allowed to).:-X
that right there covers you... and yeah almost on a daily basis i wonder how alot of people get through life.Quote:
Originally Posted by 0james0
is it's the same email addy for both of them & she read something meant for him then you're cleared..as long as you kept the emails friendly & professional.
What in particular is she bitching about?
It is his email address, she has a seperate one.
In a nutshell, I got a letter from an insurance company to say she had cancelled a policy I had sold to her.
I called and left a message and also sent an email simply saying: got a letter, was it in error or did you actually cancel it? (sent to his email)
He replies she cancelled it because they offered her a better deal direct (that's a different bastard of a story)
I tell him she should have come to me and I would have tried to shave a bit off for her.
He asks if I can do that for his as his wife is putting him under pressure to get the payments down a little.
I tell him I'll do all I can.
I do find a policy which is cheaper for him and is all round better cover.
She complains.
Nothing in it. I'm guessing they are the sort of couple who keep everything seperate, especially money and she didn't want him to know she had cancelled her life insurance. Afterall, why would she give a shit? It's not as if she gets any money if she dies. She'd be dead.
He was probably pissed off that she was being selfish, they had a row, in a rage she blames me for dropping her in it and complains.
What a horrid woman. Definitely mental.
I sometimes wonder if I am mental, but then I hear stories like this and realise that I am quite sane.
Sometimes when I hear your rantings, I beg to differ. :)Quote:
Originally Posted by Gandalf
Was the policy canceled hers alone and why e mail him and not her directly? She Probally has her thong in a knot over feeling slighted or discussing it behind her and between the two. Who knows, some people just need shit to stir..it gets them up in the morning :-X
I see a few every week. I have alerts on the pets file titled H. M for high maintenance. Have no doubt, the cats and dogs are much more well grounded than the guy dressing his cat in a sweater and going hysterical because "he just seems sad"...jeezus hell :rolleyes:
Personally I believe James needs to be sacked for his incompetence and HR should have a field day on his disciplinary. Breaching data protection is a serious crime. :)
I only had one email address on file, turned out it was his!
Turns out I know two people she works with, so they have gone on a mission to cheer her up and get her to withdraw the complaint. either that or they will just shake her until she does! ;D
the chiefs think I'll be fine, so I'm not losing any sleep over it. I've made far worse cock up's that that and survived! :-X
The sad thing is I'm actually self employed, I shouldn't have to answer to anyone!
I feel for ya mate ! Especially if it buggers up ya Euro trip :-\
Quote:
Originally Posted by Mattyhitman
Nothing will bugger up my trip! ;D
(unless I get suspended from practicing and the result of that of course will be no money!)
Bt I'll be fine I'm sure, things have developed a little today anyway, my current network that I'm part of don't actually give a shit, the policy was sold before I joined with them and so they don't actualy care!
:highfive:Quote:
Originally Posted by 0james0Quote:
Originally Posted by Mattyhitman
Nothing will bugger up my trip! ;D
(unless I get suspended from practicing and the result of that of course will be no money!)
Bt I'll be fine I'm sure, things have developed a little today anyway, my current network that I'm part of don't actually give a shit, the policy was sold before I joined with them and so they don't actualy care!
Good stuff mate ;)
actually if the policy was in her name and unless she gave express permission for it to be discussed with her hubby or anyone else, he has breached the data protection law. That potentially would a firing offense at Haven (goodbye :p)Quote:
Originally Posted by Gandalf
If he was following dp when her husband contacted him he should have said he can't discuss it with him, if she wants the hubby to then she needs to call/give written permission.
Missy, you need to work in HR, they are sexless bureaucrats who have too much time on their hands at my work place.