Some Clients/ Customers are just mental

[0james0]

I have the feeling I've managed to get myself tangled in a domestic.

And yeah missy your right, she has me by the nads on a technicality.

I'm hoping the compliance hitlers that work at my network are in a good mood and see the sense in it. I used (what turns out to be) his email address in all contact with them both last year. I sent a fairly generic email to that address in which he answered my question on behalf of his wife and him.

Me and him then carried on discussing his side of things, then out of the blue, BANG, complaint comes in.

Data protection, code of conduct, handling of sensitive data. The list goes on, the bitch is really trying to go to town. I'm guessing hoping for compo.

What's also shit, is that if it's decided I'm at fault, my insurance for complaint settling has almost a £1000 excess, so I'd have to pay it from my own pocket.

I'm tempted to post up the emails I sent to them and the complaint. It's almost comical.

[Master]

That is harsh, you have to pay out of your own pocket is ridiculous. Why don't the bankers that lost millions pay out of their own pocket. You are getting screwed, fight it.

[Andre]

I have the feeling I've managed to get myself tangled in a domestic.

And yeah missy your right, she has me by the nads on a technicality.

I'm hoping the compliance hitlers that work at my network are in a good mood and see the sense in it. I used (what turns out to be) his email address in all contact with them both last year. I sent a fairly generic email to that address in which he answered my question on behalf of his wife and him.

Me and him then carried on discussing his side of things, then out of the blue, BANG, complaint comes in.

Data protection, code of conduct, handling of sensitive data. The list goes on, the bitch is really trying to go to town. I'm guessing hoping for compo.

What's also shit, is that if it's decided I'm at fault, my insurance for complaint settling has almost a £1000 excess, so I'd have to pay it from my own pocket.

I'm tempted to post up the emails I sent to them and the complaint. It's almost comical.

How were you to know not to use the same email address if she didnt let you know not to use it?

Have an affair with her, get her onside. Im kidding it would end in murder.

[Andre]

You remind me of a mate ,he's a patent attorney for a large gambling pokie machine company. The pressure he is under to make correct decisions on their behalf and the tens of Millions in funds at stake and his position in that side of the business worlds structure that is at stake is something close to unexplainable (even if allowed to).

[Saddo]

I used (what turns out to be) his email address in all contact with them both last year. I sent a fairly generic email to that address in which he answered my question on behalf of his wife and him.

Me and him then carried on discussing his side of things, then out of the blue, BANG, complaint comes in.

that right there covers you... and yeah almost on a daily basis i wonder how alot of people get through life.

[Howlin Mad Missy]

is it's the same email addy for both of them & she read something meant for him then you're cleared..as long as you kept the emails friendly & professional.

What in particular is she bitching about?