Quote Originally Posted by 0james0 View Post
I used (what turns out to be) his email address in all contact with them both last year. I sent a fairly generic email to that address in which he answered my question on behalf of his wife and him.

Me and him then carried on discussing his side of things, then out of the blue, BANG, complaint comes in.
that right there covers you... and yeah almost on a daily basis i wonder how alot of people get through life.