Quote Originally Posted by Andre View Post
Their reply


Hello Andre,

Thank you for contacting Microsoft Customer Service.
As a Customer Service Representative, I am here to assist you in finding the right place to get help and proper assistance with your questions and provide resources to resolve your concern.
I appreciate your time taking this email to us.

Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable.

For North America, you may report this incident to the Federal Trade Commission and to your Attorney General.

To report it to the Federal Trade Commission, please fill up the form below:
https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

To see the list of Attorney Generals, please check the link below:
http://www.naag.org/current-attorneys-general.php

The following site provides information and additional guidance on how to avoid technical support phone scams: http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

If you have already fallen victim to a scam, and feel that your computer's security may already be compromised, Microsoft provides a free security scanner that you can use to help identify and remove malicious software. It can be downloaded from the following site: http://www.microsoft.com/security/scanner/en-us/default.aspx

I hope you find this information helpful. If you have any additional questions please reply to this email and we will be happy to assist you.

Thank you,

Angel
Microsoft Customer Service Representative.. Meet the new Windows Phone 7

poor show from Microsoft... police cyber section is the way forward mate... for what good it will do