I too have experienced nothing but problems since signing up to Setanta.

It began with the Hatton-Castillo fight on December 23rd when I had Setanta on Sky. Minutes before the fight was due to begin, I stayed up till 4am anxiously awaiting a great fight when suddenly my picture froze. I tried unplugging my sky but this didn't work. I telephoned Setanta, but they only have customer services working until 12am, so nobody was available to fix my problem. The frozen still images flashed to a pictured of Castillo on the floor, and then Hatton celebrating. So not only had I missed the fight, but I had the ending ruined for me.

I cancelled my subscription, but realised that I needed the channel if I wanted to watch UK boxing.

Having been advised by a Setanta call advisor that Setanta would have my continuous freezing problem on sky, I purchased a Setanta ready freeview box for £50. When I called to resubscribe, the man I spoke to took my details and my money and went to get off the phone. I said "hold on, how do i know I have the channel." He apologised and told me how to find out, but all the tests showed that the channel wasn't working. I explained I only wanted it for the boxing, and after doing various tests I was fobbed off and told that freeview had to fix my problem. Freeview advised me I needed to replace my TV ariel. I spoke to the same guy from Setanta again, who told me I hadn't been charged as I couldn't receive the service. Feeling unsure, as I'd given my card details at the start of my very first call, I called again, and spoke to a different advisor who told me that not only had I been charged, but I'd have to give a month's notice to cancel, thus having to pay for 2 months worth of service I hadn't received...and I had been lied to!

I called my bank and informed them not to pay any money to setanta as they were trying to con me. My bank cancelled all direct debits to them. I informed a man at setanta that I'd done this, which got their attention. They agreed I wouldn't be charged a penny unless this can be fixed. I paid £40 to get a new TV ariel installed on the top of my house, and £10 for a booster for the signal. This eventually worked and I was able to receive Setanta on freeview...only to late discover that despite paying the same £10 a month Sky customers pay, I only receive Setanta 12pm to 3am which stops me from being able to watch the one thing I got the channel for...BOXING! (which I told them no end of times during telephone conversations).

For the record, I'd also like to state that I spoke to a Setanta advisor on Friday 23rd November at around 9pm, who informed me that it is not part of their script to inform customers of freeview that they won't be able to view the channel from 3am to 12pm.

Luke Shannon