I agree re Setanta and their boxing coverage being better than Sky (at moment)

BUT what effs me off is their customer service - it's a bag of shit. Here's my exoperience with them so far. Would be interested to hear if any of you lot have had problems.


In the 6 months I have had Setanta I have had to ring them... :

- when they have taken their monthly subscription off me twice in a month

- once when they disconnected me. I had got a new credit card and got a letter from Setanta saying my payment had failed and could I contact customer services within 10 days to sort this. I opened another letter in the SAME POST ON SAME DAY saying I had been disconnected as I hadn't contacted them !!!

- AGAIN this month when they took the monthly payment off me twice again !! The idiot on the phone even said they hadn't though I was looking staright at it on my bank statement (have now set up a direct debit straight from bank account) - he said I would have to send photocopies in to prove it !! So I have now cancelled my direct debit (with my bank) and will have to contact Setanta to set it up again as next month the payment will fail


Add to this the fact you have to wait ages to talk to someone and that sometimes they just have a message saying that due to demand they are currently too busy please call back later, and you can probably see why I am very near to cancelling Setanta.

So even though yes they have great boxing shows is the stres and hassle and anger all worth it ?? I will give them one last chance. If anything goes wrong again with them then will disconnect for good.


Thinking about it in the ten years or so I have had SKY it's very rare that I have had to ring them with issues or problems.