Yes indeed... I used to work for a debt collector.. And if it's not in writing or doesn't have a signature, by law (in court) you are going to have no claim to it...
On the other side of the coin, If a clear statement is written on a cocktail napkin and has a signature on it declaring all to be true and accepted, then you could take over Microsoft in court with it.
It's about what is in paper and what has a signature at the bottom... That's it..
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