Being ripped off by online purchase from USA - Advice needed
Chaps, I have bought two bottles of Aftershave from the USA for a total price of £136.00. The £136.00 includes £20.00 I pad for express delivery to the UK. When the products have arrived, only one item worth £58.00 has been delivered. They have refunded £58.00 to my Account. What this means is I have now paid £80.00 for 1 item, because I have still paid the set UK delivery charge of £20.00, but now not spread across 2 items. At no stage was I contacted and asked if I still wanted the 1 item, If I had've been I would've said "No"
On top of this I had to pay £11.45 V.A.T when DHL delivered the parcel. so I said fuck off basically take it back. What this means is that inc V.A.T I am now expected to pay £89.00 for 1 bottle of aftershave that's actual cost is £58.00.
Two questions
1.)Iis it right that I should pay the V.A.T, when nowhere or at no time was I told that this would be the case
2.) Do I have grounds for a full refund and for them to collect the 1 x item, whcih I definitely don't want to pay £89.00 for
Advice appreciated
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