My mates out here are in charge of all their baggage.
He said the young prince Harry, came into a large hall where there were many men all in green saftey vests being ushered around by some pomapas twit in a suit and Harry turned up and said "Oh you must be such and such,shook hands: Addressed him by his first and last name exactly and thanked him for what he does, then went right through and thanked every one of the workers by their first and last names all off memory somehow (never met most of them before). My mate Pete was blown away by it.
So they are very smart and know all the workings and whos who and who does what and when,its all run like a clock.
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